Shipping & Policies

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders and to keep you updated on your orders and to personalize your shopping experience. We NEVER share or sell your information. Our secure servers protect your information using advanced https encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the CrossStitchWorld.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the CrossStitchWorld.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. CrossStitchWorld.com is not responsible for the actions of third parties. This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that CrossStitchWorld.com. is not responsible for the operation of or content located on or through any such site.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CrossStitchWorld.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

CrossStitchWorld.com accepts the following credit cards: American Express, Diner's Club, JBL, Visa, MasterCard, and Discover using Braintree merchant services. We also accept credit cards, e-checks and Bank Transfers through PayPal. There is NO surcharge for using any credit card or PayPal to make purchases with CrossStitchWorld.com. Please be sure the information you provide for shipping purposes is accurate. Some banks require exact billing address and telephone number to match the shipping information that you provide (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CrossStitchWorld.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Orders that are $74.99 and under do not qualify for our 'Free Shipping' offer and will be subject to a S&H charge. Orders of $75.00 and over will qualify for our 'Free Shipping' offer. We will select the shipping method for orders sent using 'Free Shipping' and will notify the customer of what that method is upon processing the order.

Orders sent using US Post Office First Class Mail normally take 3 - 5 business days to arrive. Orders sent using US Post Office Priority Mail normally take 2 - 4 business days to arrive. Orders sent using USPS Parcel Post normally take 5 - 10 business days to arrive. ALL USPS domestic mail services include a tracking number.

We gladly ship all of our products worldwide. International orders do NOT qualify for our "Free Shipping" offer. Orders sent using US Post Office First Class International Mail normally take 2 - 4 weeks to arrive. The US post office does not offer any tracking or insurance for mail sent using this service. Orders sent using US Post Office Priority Mail International normally take 2 weeks to arrive. Priority mail does include a tracking number and insurance is available. CrossStitchWorld.com reserves the right to combine or split international shipments as needed in order to send orders the most economical way. Please be aware that many countries charge a customs handling fee and/or taxes. Any fees associated with customs or tax are the sole responsibility of the purchaser. To find out more about import fees contact your local post office.

All orders shipped in the USA are sent with a tracking number. In the event that a domestic order isn't delivered we will gladly contact the post office to investigate. CrossStitchWorld.com does not offer a guarantee of arrival for any international mail. In the event of non-delivery or loss of an international shipment by any postal service CrossStitchWorld.com will assist with communicating with the US Post office and share all available information regarding the shipment. Based on the shipment information available we reserve the right to decide an appropriate disposition of the matter.

In the unlikely event a product is out-of-stock we will ship your product as it becomes available. We will be sure to communicate this information to you and provide an estimated wait time. You may cancel your order at any time prior to shipping.

Due to high international shipping costs we may either cancel items or hold orders that have back ordered product(s) until they can ship complete. We will be sure to communicate this information to you and provide an estimated wait time. You may cancel your order at any time prior to shipping.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. CrossStitchWorld.com reserves the right to combine or split shipments as needed to send orders the most economical way. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

CrossStitchWorld.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Virginia. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Any items with defects in manufacturing, workmanship issues or missing parts will be referred to the manufacturer for a solution. In the unlikely event that the manufacturer is unable to help out we will exchange any products or provide the needed materials for up to 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return up to 30 days from the date of purchase. We will also exchange any unopened / new kit(s) from your order for another kit of equal value for up to 30 days from the date of purchase. Due to the fact that charts, books and color cards contain copyable content we don't offer any returns or exchanges for any of those items. Kits contain copyable information, therefore we do not accept back or exchange any opened / used kits. All packaged baby items that have been opened (such as afghans, bibs and quilts) are not returnable. In order to initiate any type of return or exchange one must contact us for approval. CrossStitchWorld.com reserves the right to charge a restocking fee of up to 15% if we deem it appropriate. Any return / exchange sent to us without approval will not be accepted. If an item is returned due to no fault of ours then the buyer will be responsible for any return shipping fees. The buyer will also be responsible for shipping fees (both ways) associated with any exchange/return that's done due to no fault of our own. Orders that are cancelled due to no fault of ours before shipment will be refunded minus the merchant processing fees that we incurred for the transaction.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CrossStitchWorld.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CrossStitchWorld.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CrossStitchWorld.com shall immediately issue a credit to your credit card account in the amount of the incorrect price

This site is owned and operated by CrossStitchWorld.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CrossStitchWorld.com., Copyright © , ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without CrossStitchWorld.com's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CrossStitchWorld.com. signs them or not. CrossStitchWorld.com. reserves the right to make changes to this site and these Conditions at any time.